Anyone who has worked in the service industry will tell you that handling customer complaints comes with the territory. Now, more than ever before, online reviews are the lifeblood of the food industry. One bad remark can quite literally mean the difference between life and death.
But when a rude and unreasonable customer recently tried to gaslight the Sticky Walnut bistro by giving them a two-star review — the owner decided to respond back with a rather sharp and scathing explanation of his own.